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Kenyans in Diaspora unable to send money home due to Safaricom countrywide network breakdown

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Kenyans in Diaspora unable to send money home due to Safaricom countrywide network breakdown

Kenyans in Diaspora unable to send money home due to Safaricom countrywide network breakdown
April 24
07:48 2017

BY BMJ MURIITHI

Many Kenyans in the Diaspora took to social media to express their frustrations after they were unable to send money via the MPesa platform due to a technical glitch on the Safaricom Network.

Wave has been behaving funny all morning,” wrote KariukiJR on Twitter. This was in reference to the Sendwave money transfer service used by many Kenyans in the US to send money to familes, friends and entrepreneurs in their motherland.

“WorldRemit is down and we can’t transfer money from this end, said Mkaka,” a Kenya residing in London.

Turned out millions of Safaricom customers in Kenya were also unable to use the telecom company’s services after a countrywide outage Monday believed to have been caused by a technical hitch.

“We are working to resolve the issue,” an official at Safricom headquarters in Westlands told ksnmedia.com by phone.

Latter, the company posted the following message on Twitter.

“Sorry we are having a slight technical fault with the network services countywide but the issue is being resolved,” the company posted on its Twitter account.

Safaricom has 26.6 million users, making it the company with the highest number of  mobile subscribers, according Communication Authority of Kenya.

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