Connect with us

Business

Uber plans blacklist of unruly customers to protect drivers

Published

on

Taxi-hailing firm Uber has rolled out a new rider quality system that will see it blacklist Kenyan riders who consistently receive poor evaluation from its drivers.

Uber’s new policy follows a myriad of complaints from drivers over unruly customers who make their job harder to execute.

The firm Monday sent a message to customers notifying them of this latest change while noting that, where an account is marked several times for complaints of ‘unacceptable behaviour’ and failure to adhere to Uber’s community guidelines, a rider will have restricted app access as a result.

The unruly behaviour, according to Uber, can include asking the driver to break the law by, for instance asking him or her to ignore speed limits. It also includes causing damage to the vehicle by for example vomiting due to excessive drinking or spillage of food and drinks in the car.

It also includes the use of inappropriate, abusive and disrespectful language and clashing with a driver due to bad behaviour.

This latest policy, the US-based firm said, will see badly behaved customers receive a warning and be guided on how to improve their rating.

However, if they continue to get bad feedback from drivers after warnings, the next step will be to temporarily suspend the account for one week and if there is still no improvement, face the possibility of full deactivation.

READ ALSO:   Flying taxis coming to Nairobi, but you'll pay Sh800 per minute

“We have recently updated our community guidelines which extends the same behavioural standards to the riders that we have for drivers and we will be notifying a small number of riders that their behaviour needs to improve or their access to the app could be removed — which is already done with drivers,” said Uber Country Manager Brian Njao.

“Fostering a community of mutual respect matters to us and this change is about shared accountability on our platform and asking everyone using Uber to be respectful of one another,” he said.

Uber, while making the announcement, said that the move was part of the firm’s efforts- geared towards improving transparency, accountability and boosting the safety of its drivers and riders.

Drivers are also rated on a range of factors including the vehicle’s cleanliness, rider experience during the journey and overall mannerism.

Source:nation.co.ke

Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Business

VIDEO: Inspiring Journey Taking Shape at Kiambu’s Top Gated Community

Published

on

Amani Ridge the Place of Peace was extremely busy today as the Engineers set their focus on achieving the very best in preparing the roads to murrum standard, ready for cabro when time comes.

The following activities will follow:

1. Storm water drainage

2. Piping water along the main lines (those building will only need to pay for water meter)

3. Underground power will follow

4. Installation of solar street lights will be the next step

5. After this, planting of 2, 000 trees will follow along all the roads in the estate

6. The sewerage systems will be replaced by Water recycling technology as initially promised

We are committed to #GoingGreen

Become part of the Amani Ridge family today

 

Call: 0790 300 300 | 0723 400 500
Website: www.optiven.co.ke

 

READ ALSO:   App taxi drivers decry burnout
Continue Reading

Business

Big Smiles on the way for Garden of Joy Owners

Published

on

A big announcement concerning the Garden of Joy gated community is set to be made this coming Friday, 23rd October 2020.

The planned announcement will be a cause of great joy for clients who have already made a decision to make the Garden of Joy their joyous home.

Those joining the success train later, will pay slightly higher for this property. We call it the ‘waiting-to-see-expense.’

If you are reading this message, go ahead and call your relationship advisor today to save the waiting cost and to become part of the joyous brigade.

Check us on FB Live on the 23rd October at 4PM as we unveil the greatest news at the Garden of Joy.

Secure your jewel today
Call us on: 0790300300 | 0723400500
Website: www.optiven.co.ke

READ ALSO:   App taxi drivers decry burnout
Continue Reading

Business

How Covid-19 will influence future innovation in home design

Published

on

The world is still smarting from the blows of the Covid-19 pandemic, a contagion whose disruptive thrust has been felt in practically every facet of our social and economic lives.

And as the shockwaves of the pandemic reverberate in the real estate industry, experts say that the sector must reinvent itself to align with the demands of the post- Covid-19 era. It’s time to revisit the way we build our homes and how we interact in the built environment and shed some practices that do not conform to, say, social distancing in the home. “As we approach a post Covid-19 era, a well-designed house will be critical all the while ensuring that the comfort at home is not compromised,” Architect Florence Nyole says.

She says a lot of the housing stock in Kenya lacks in basic design principles, such as admission of natural light and proper passive ventilation.

An architect with EcoSpace Architects and the chairperson of the Architects Chapter at the Architectural Association of Kenya, she asserts that our built environment currently suffers from the effects of intensive subdivision of land, which hinders proper design of homes.

“We have subdivided plots into too small parcels, such that proper design is a challenge. The Sick Building Syndrome (SBS), which is caused by poor ventilation, resulting in dusty, smoky or ‘ foggy rooms and continuous use of % artificial lighting is a major contributor to poor health and lack of wellness of the dwellers, especially in densely populated areas of our cities. This results the sprea if Covid-19, but also -7 airborne diseases,” she says. The World Health T Organisation (WH V \ tributes the sprea Covid-19 largely to the v movement of microdroplets, invisible to the naked eye, from infected persons. The droplets can linger in the air for up to 20 minutes, during which time they retain their potency to cause infection. Poorly ventilated spaces, therefore, serve as conducive environments for the spread of the disease.

READ ALSO:   Flying taxis coming to Nairobi, but you'll pay Sh800 per minute

“A poorly ventilated mom will cause the microdroplets to be inhaled by other occupants or settle on surfaces causing further infection if not sanitised in good time”, Florence told Boma.

“Proper ventilation will be key in helping to alleviate the spread of the microdroplets. Building our’ homes with maximum aeration is critical in mitigating the spread of the virus within enclosed spaces,” she added.

This, she says, will involve installation of open-able windows within living spaces to allow for sufficient airflow. Further, in areas where wind speeds are low, aided air movement through the use of extracting fans will be required. She, however, cautions against the use of airconditioning, as the principle behind these systems is to cool and recycle air into the spaces. “If the air cycle is contaminated, these could be inhaled and cause infection to the occupants of the space”.

As the government implements the home-based care initiative for Covid-19 patients, we must rethink our interactions in the home of the future, seeing it not only as a conducive space for recuperation, but also a safe environment for caregivers and non-infected residents. As Florence puts it, moving forward, there’s need to look at our homes not only as spaces for living, but also as places of care for patients. “This brings the disease closer home and good design should offer as much isolation as possible if one of the occupants will require home-based care. This would entail designing homes with a self-contained section complete with areas for washing, cooking and resting that can accommodate at least two persons. Some form of visual

READ ALSO:   App taxi drivers decry burnout

continuity should be maintained to enhance human-to-human interaction and improve the chances of healing for the patient,” she points out.

Noting that the coronavirus also spreads due to contact with contaminated surfaces, Florence advises that there is need to not only sanitise potential contact surfaces in the home, but also minimise the number of surfaces that one comes into contact with. And this, she says, is a potential area crying out for innovations. “We should, therefore, expect an acceleration in the adoption of automated systems from door opening to light switching and even washroom flashing. The World Health Organisation has advised that surfaces should be disinfected as often as possible. If these commonly touched surfaces could be reduced as much as possible, adoption of automation to a greater extent than has been done in the past will be necessary,” she explains.

The world has adopted social distancing as a key mitigation against the spread of Covid-19. Under this new dynamic, the Chair of the Architects Chapter avers that we are likely to see a shift in the room sizes – especially living areas where guests are entertained – to observe this minimum distance.

Florence further says that some activities may be moved outdoors when the weather allows and there will be increased use of gardens and open spaces where there is fresh air.

READ ALSO:   App taxi drivers decry burnout

Sanitisation will also occur as one enters the home, and these sanitation facilities could be installed right at the entrance in comparison to the current status where hand washing occurs at the guest bathroom or at the handwasining basin within the dining area or the kitchen sink. A redesign of the entrance lobby to incorporate this may be considered.

“Proper natural ventilation and admission of daylight into the living spaces will become critical,” she offers, noting that whereas this may be easily achieved in standalone units such as single dwellings, the challenge is greater in areas where there is dense construction, such as tenements and highrise buildings adjacent to each other.

By PD.co.ke

Continue Reading


poapay3

Like us on Facebook, stay informed

NEWS TRENDING RIGHT NOW

2020 Calendar

satellite-communication1.jpg

Trending

error: Content is protected !!