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Uber plans blacklist of unruly customers to protect drivers

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Taxi-hailing firm Uber has rolled out a new rider quality system that will see it blacklist Kenyan riders who consistently receive poor evaluation from its drivers.

Uber’s new policy follows a myriad of complaints from drivers over unruly customers who make their job harder to execute.

The firm Monday sent a message to customers notifying them of this latest change while noting that, where an account is marked several times for complaints of ‘unacceptable behaviour’ and failure to adhere to Uber’s community guidelines, a rider will have restricted app access as a result.

The unruly behaviour, according to Uber, can include asking the driver to break the law by, for instance asking him or her to ignore speed limits. It also includes causing damage to the vehicle by for example vomiting due to excessive drinking or spillage of food and drinks in the car.

It also includes the use of inappropriate, abusive and disrespectful language and clashing with a driver due to bad behaviour.

This latest policy, the US-based firm said, will see badly behaved customers receive a warning and be guided on how to improve their rating.

However, if they continue to get bad feedback from drivers after warnings, the next step will be to temporarily suspend the account for one week and if there is still no improvement, face the possibility of full deactivation.

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“We have recently updated our community guidelines which extends the same behavioural standards to the riders that we have for drivers and we will be notifying a small number of riders that their behaviour needs to improve or their access to the app could be removed — which is already done with drivers,” said Uber Country Manager Brian Njao.

“Fostering a community of mutual respect matters to us and this change is about shared accountability on our platform and asking everyone using Uber to be respectful of one another,” he said.

Uber, while making the announcement, said that the move was part of the firm’s efforts- geared towards improving transparency, accountability and boosting the safety of its drivers and riders.

Drivers are also rated on a range of factors including the vehicle’s cleanliness, rider experience during the journey and overall mannerism.

Source:nation.co.ke

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VIDEO: Top Features Optiven’s client from the USA liked about Victory Gardens in Kitengela

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ADVISTISEMENT: Would you believe that this breathtaking project exists in Kitengela? take the initiative to come for a site visit and confirm the SUPER value additions we have at Victory Gardens. Your dream home is our business! let us be a part of your journey to own property.

Get yourself a super value added plot guaranteed to transform your dream home into the envy of many only in Victory Gardens in Kitengela. Call us on 0723 400 500 for details. www.optiven.co.ke

READ ALSO:   Flying taxis coming to Nairobi, but you'll pay Sh800 per minute
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Toyota recalls 3.4 million vehicles worldwide over airbag glitch

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By JUDITH GICOBI

Over three million Toyota vehicles have been recalled over malfunctioned airbags.

The electronic error in the manufacture has been experienced in their cars around the world. Some of the airbags failed to launch at impact during accidents.

The recall had affected around 2.9 million vehicles in the US between 2011-2019 Corolla makes, 2011-2013 Matrix, 2012-2018 Avalon and 2013-2018 Avalon Hybrid vehicles.

The malfunction is in the electronic control unit that doesn’t provide sufficient guard against the electrical noises that are experienced during the accidents, which are causing the incomplete release of the airbags. 

The car dealers will have to add a noise filter between the airbag control module and its wire harness where necessary.

READ ALSO:   VIDEO: Woman threatens Uber driver with fake rape allegations, but the man calmly records the whole tirade
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It’s brother versus brother in Sh20 billion city estate fight

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They are among the most elegant residential estates in the country, with residents expected to enjoy the serene environment presented by the beautiful trees surrounding them.

But, for a few months, homeowners in two city estates have not known peace as they fight with their developers over unfulfilled promises such as a gym, swimming pool and other amenities.

What was thought to be a done deal has now spilt to the corridors of justice as owners demand what they were promised on buying their homes.

One of the estates is Kihingo Village, also known as Waridi Gardens in Kitisiru, Nairobi, while the other is Oryx Villas in Lavington.

One pits a brother against his younger sibling supported by homeowners, while the other features eight buyers, among them a sitting MP, a judge and the property developer.

While obtaining an order blocking the development of an empty plot in Lavington, Senior Counsel Paul Muite told Justice Elijah Obaga last year they were apprehensive that they might wake up one day to find a septic tank built on the disputed plot gone.

He said the tank and soak pit for the nine maisonettes in the compound is erected on a disputed plot, with both properties accessed through a common gate.

According to Mr Muite, when his clients purchased the maisonettes known as Oryx Villas, they were promised that a piece of land adjacent to the homes would be amalgamated into one.

He further said the deal would have seen the developer build a gym, swimming pool, gardens, driveways and other amenities on the empty plot. Buyers were also entitled to apply for membership and ownership of one share of Muthangari Gardens.

It is this claim that they have kept reminding the developer to comply with as agreed.

All was well until September 24 last year when they were served with an order from the county government stating that they had illegally blocked an access road to the second plot.

The director of planning, compliance and enforcement at City Hall issued an order allowing Guangzhou Villas, a new developer, to remove a gate and wall blocking an access road to the plot within 48 hours.

The county government is supporting the developer and wants an order blocking the planned construction lifted.

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In a response filed in court, Ms Beatrice Kimathi, the planning compliance and enforcement officer in charge of Dagoretti North, wants the order obtained by the homeowners lifted, stating that it was perpetuating an injustice.

But buyers, led by Angela Musimba, Justice Joel Ngugi, Jane Sigilai and others stated that they were facing the danger of being deprived of their means of sewage disposal if Guangzhou Villas Ltd is allowed to proceed with the planned construction.

The entry of Guangzhou into the dispute, they say, is a sham and intended to defeat the course of justice. This was because Ms Patricia Mwihaki, a major shareholder in the company and the wife of Fred Rabongo, is also a director and shareholder of three other companies involved in the dispute.

Mr Muite said the incorporation of Guangzhou Villas was for the sole reason of defrauding them of the property.

Guangzhou Villas, which wants to develop the disputed plot, told Justice Obaga that they were suffering losses with the order stopping the development still in force.

Through lawyer Mwenda Royford, the company told the court that the order should be vacated because it was issued based on an agreement that they were not privy to. He also said Guangzhou has been sued wrongly.

The homeowners, including Musimba, Stephen Githinji, Charles Njuguna, Evans Sigilai and Janet, Justice Ngugi, Sylvia Kang’ara and John Wachira, obtained orders stopping Guangzhou from accessing and developing the plot.

They have sued Mr Rabongo and his wife Mary, Daniel Ogola, Impulse Holdings, Muthangari Gardens Management Ltd and Dayax Investments Ltd.

It is their contention that none of the defendants has given them copies, despite requests, of the intended developments, on the nature of the developments and there has been no consultation regarding the same issue.

“It is, therefore, amply clear that Impulse Holdings fraudulently held itself out as the registered owner of the subservient property, when it well knew that the said property was not registered in its name,” stated Ms Sigilai in an affidavit.

Guangzhou, on its part, said it is the rightful owner of the plot, pursuant to a transfer registered on May 7, 2019.

READ ALSO:   Flying taxis coming to Nairobi, but you'll pay Sh800 per minute

In an affidavit sworn by Patricia Mwangi, a director of Guangzhou, she said Impulse Holdings or Oryx Villas have never owned the second plot.

“The plaintiffs are neither the registered owners of the property registered under Guangzhou Villas nor do they have any beneficial interest in it. The applicant is a stranger to the plaintiffs’ allegations on purported amalgamation of two parcels of land,” she said.

According to Guangzhou, the only common interest is the access road and the shared boundary.

In Kitisiru, Nairobi, Kenyans have been treated to theatrical scenes as two brothers battle for control of an estate estimated to be worth Sh20 billion and known as Kihingo Village (Waridi Gardens) Ltd.

The upmarket estate has 55 palatial houses and the two siblings are battling for control of the multi-billion-shilling property inherited from their father, the late Joseph Augustine Gethenji.

The dispute stems from the control of a Sh4 billion club house, which offers various recreational services to homeowners, including a swimming pool, steam bath and jacuzzi.

The club house, popularly known as Bustani building, is managed by the developer of the estate of Kihingo Village (Waridi Gardens) Ltd-KVWGL.

Homeowners are the only ones who enjoy the facilities at a certain rate.

KVWGL is managed by Kihingo Village (Waridi Gardens) Management One Ltd (KVWGMOL), whose shareholders and directors are Fredrick Gitahi Gethenji, former Tetu MP James Ndung’u Gethenji and Chacha Mabanga.

Through a Memorandum and Articles of Association, KVWGMOL is the controlling shareholder of KVWGL, with a total of 117 shares.

The manager or developer of the estate has two subscribing shares, leaving 115 shares and KVWGMOL, popularly known as Management One, with 60 shares while the house owners have 55 shares.

The brothers have disclosed to the High Court in their various cases that during the voting to pass resolutions on how the managing company will carry out its affairs, the controlling shareholder board of directors appoints a proxy, who votes on its behalf. This has 62 shares and, therefore, has the swing vote.

According to court documents and those filed at the Company Registry in the Attorney-General’s Office, Mr Gitahi resigned on September 20, 2011 and ,after 19 months, he was replaced by Mr Mabanga as a director in Management One Ltd with effect from March 13, 2013.

READ ALSO:   VIDEO: Woman threatens Uber driver with fake rape allegations, but the man calmly records the whole tirade

In his resignation letter, Mr Gitahi alleged: “Despite several warnings by legal counsel of the illegality of the company structure it continues to be run by only two directors instead of seven as stipulated in law. I cannot and will not be held liable against any legal action.”

The board of directors of KVWGL are Mr Ndung’u, Mr Gitahi, Naresh Mehta, Eric Govani, Mr Mabanga, Amee Chalishazar, Sheetal Khanna and Muhib Noorani.

After his resignation, Mr Gitahi lost the powers to manage the company and the firm is now being overseen by Mr Ndung’u, who is also the chairman of KVWGL.

Because of the constant wrangling police have, on two occasions, picked up Mr Ndung’u and once charged him in court.

In a bid to wrestle control of the multi-billion-shilling estate from Mr Ndung’u, some homeowners held a special general meeting on April 13 last year, where changes were made in the management by removing Mr Ndung’u.

Judges Loise Komingoi, Margaret Muigai and Wilfrida Okwany have given orders to maintain the status quo, keeping Mr Ndung’u at the helm of the estate.

But homeowners, through Kifaru Investment Ltd (KIL), Wanjiru Shinga, Kishorkumar Dhanji Varsani, Harji Dhanji Varsani, Samuel Wambu Mwangi, Mohan Singh Panesar and William Pike, are opposed to the move, claiming that the court should allow them to appoint a reputable agent to manage the estate.

Among the orders they seek is one compelling KVWGL and KVWGMOL to immediately restore utilities and services to all residents of the estate at their expense.

The seven are also seeking to compel the Registrar of Companies to effect changes in the company register and records in accordance with the award of July 28, 2016 and the decree dated February 15, 2019 by removing all reference to Class B shares (the 60 controlling shares held by KVWGMOL in KVWGL).

They are also seeking to remove all purported Class B shareholders (Ndung’u, Gitahi and Mabanga).

The estate sits on 37 acres with self-contained houses, each standing on half an acre, but despite all this, peace still eludes residents.

By Nation.co.ke

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