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Kenyans in US fall victim to phishing attacks by Sendwave impersonators, lose thousands of dollars

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BY BMJ MURIITHI

Impersonators posing as genuine employees of SendWave.com, the popular online money Transfer platform, are sending out emails to unsuspecting customers asking them to update their their account information.

 

Many Kenyans living in the United States have been targeted by the scammers.

 

Sendwave is operated by Chime Inc. and is authorized to transmit money in the US, Canada, the UK and the EU.

 

On Thursday, SendWave administrators confirmed to Kenya Satellite News Network that the emails did not emanate from them and appealed to their customers “not to update their account information as they are going to lose their money.”

 

“Those emails are not from us. Any email from Sendwave must have @sendwave as a handle. Please don’t open them,” the spokesperson said.

Irene Wanjiru Maina, an Atlanta-based Kenyan who regularly uses Sendwave to send money to her family back home said he was amazed by how credible the “fake” landing page.

 

“When you click on the link, it takes you to a landing page which looks almost identical to the genuine Sendwave landing page,” she said.

“I just hope no one has fallen victim,” she added.

 

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However, two other  customers who did not wish to disclose their identity confirmed to ksnmedia.com that they had fallen victim and their accounts had been compromised.

 

Here is how the fake landing page looks:

 

Here is the genuine Sendwave landing page:
Can you spot the difference?
Below are samples of some of the emails received by Sendwave customers:

Hi

 

This is Norman B. from Sendwave. For regulatory purposes, we’re required to verify the identity of all Sendwave users. Unfortunately, your account has not yet been verified. In order to ensure that you are able to continue to use our service, kindly click on the update your account below:

 

Update Your Account 

 

Please note that if you do not confirm your details within 48 hours, your ability to send money using Sendwave may be disrupted. We apologize for any inconvenience this may cause.

 

At Sendwave, we take the security of your account very seriously and appreciate your immediate attention to this matter.

Best,

Sendwave User Protection Support Team

Hi,
We wanted to let you know that we’ve updated our Terms of Service for all Sendwave users. These updates reflect our ongoing commitment to documenting our procedures clearly as we work to provide you with the safest, easiest and fastest service possible. In order to ensure that you are able to continue to use our service, Kindly click on submit account verification to update your account:

Submit Account Verification   

Please note that if you do not confirm your details within 48 hours, your ability to send money using Sendwave may be disrupted. We apologize for any inconvenience this may cause.

As always, thank you for using Sendwave!

Best Wishes,
The Sendwave Team  

Wave only allows you to transfer money via their dedicated smartphone application, available for both Apple and Android phones. Customers in the US, the UK and Canada can send money, and current receiving countries include Ghana, Kenya, Nigeria, Tanzania and Uganda. Although the range of sending and receiving countries is limited, Wave are planning to introduce money transfer services to more countries as the company grows.

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Wave does not charge fees to use its money transfer services and instead makes a profit by offering a worse exchange rate than the base rate. This rate varies between being around 1.5 percent and five percent lower. This can make them more expensive than other providers for certain money transfer needs, so it’s worth comparing.

You can only send money from a debit card linked to a bank account in the US, the UK, Canada or another country approved by Wave. The mobile application can be used anywhere in the world, as long as the payment comes from a bank account approved by Wave.

You cannot use a credit card, PayPal or a direct bank transfer to fund currency exchanges. We did find a couple of references on the Wave website to sending funds to the beneficiary’s bank account, but couldn’t find further details. It looks like they mainly offer to transfer funds to the beneficiary’s mobile wallet, which would explain why the transfers are so fast.

There are limits to how much money people can send. You can initially transfer a maximum of $999/£750/€750 per day and $2,999/£2,500/€2,500 per month.

These limits can be raised to $2,999/£2,500/€2,500 per day and $12,000/£10,000/€10,000 per month if Wave receives proof of identity in the form of a photographic ID.

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Wave, with a website at www.wave.com (part of a business called Chime Inc.) should not be confused with Wave Money, with a website at www.wavemoney.com.mm — they are separate businesses.

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Business

Optiven Foundation Spreads hope to the vulnerable Amidst Covid Pandemic

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As we gear towards alleviate poverty levels in our society, the Optiven Foundation has reached out to support
FLOMINA children’s home. Located in Nairobi’s Soweto area, the home was the recipient of assorted food stuffs including cereals, pulses and vegetable oil.

More than 65 vulnerable children some who are orphaned , abandoned or living with HIV & AIDs, got reasons to smile courtesy of Optiven Foundation.

As the eyes on the community, the Foundation’s desire is to transform & improve the livelihood of the vulnerable families in our society. This is by offering them support that includes basic food stuff. We thank all those who support the optiven vision of economically and socially empowering the communities

How to Easily Partner & Be a Philanthropist TODAY

1. Support a deserving needy person.
Mpesa Paybill: 898 630.
Account name: Donation

2. https://web.facebook.com/pg/optivenfoundation/reviews ( like our page & drop a comment) if a beneficiary, drop us a review & rate us

For more information reach us on +254 718 776 033 or info@optivenfoundation.org | www.optivenfoundation.org

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Business

What is happening in Amani Ridge the Place of Peace

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Amani Ridge the place of Peace is giving you an opportunity to build your home in a serene, scenic and natural environment.

It remains unparalleled facility with top notch value additions. Perimeter wall, razor wire,solar street lights, a welcoming landscaping work with a beautiful fountain and now a cabro- paved entry to 300 stunning homes to-be.

To become a part of this neighborhood, ensure that you or your friend book soonest from the 23
1/4 acre plots remaining.

Call us now:
0790300300 or 0723400500
Website: www.optiven.co.ke

Experience the difference

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Business

Safe rides: Introducing the all-female taxi

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Say you are a woman, it is 11pm and you need a taxi ride urgently. You may have heard horrendous stories of female passengers in a male driven taxi that makes you recoil and opt to cancel the ride, but you need it, and you are alone.

Getting in the taxi, worry knocks and you start having wild ideas of your escape plan, just in case. You check the child lock and confirm that your phone is charged, before sending a screenshot of your taxi details to a friend – if anything happens, they will have a clue of where to start.

Will it be comforting to say that you are not alone?

This comfort factor for women is in a female chauffeured taxi called An Nisa, a taxi company whose vehicles only carry women and children, limited to pre-teen male.

Fellow women

“I wanted a taxi service that would make women feel comfortable throughout their journey. Women are more maternal and women feel more comfortable being driven by fellow women,” says  Khawlah Habib, founder of An Nisa.

An Nisa, which means women in the Arabic language, is a solution to women and mothers who may have had insecurities when they use other taxi services.

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Whilst the analogy of prevention being better than cure is mostly used in medicine, Ms Habib says it perfectly fits her idea of having a female passenger being driven by a woman.

“I did a lot of research and talked to a number of women who narrated their unpleasant experiences, which made me see the need of coming up with a female-only taxi,” says Ms Habib.

When it was launched in 2018, there were more than 1,000 downloads and requests to use their service within a week. Unfortunately, at the time this article was written, the app was under maintenance so all bookings are still made on call.

Affirmative nod

“Men also call me to let me know that the ladies in their lives, or children, would wish to use An Nisa as a mode of transport, and that tells you that the worry is felt by both genders,” says Ms Habib.

An Nisa today, has more than 50 female drivers that work mainly in Nairobi and Mombasa.

It is even a feel-good option for female taxi drivers. Beatrice Wambui, a 30-year-oldwho has been a taxi driver for ten years now, has an affirmative nod for the An Nisa experience.

Ms Wambui juggles between all the online taxi service providers available in Nairobi. But says: “Having an An Nisa client feels safe, because I already know it is a fellow woman coming on board.”

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Although she may not be affected much when she uses the other online taxi services, the discrimination starts from the passenger.

“One time I got a client request for my ride, when I accepted the request and they found out that it was a woman behind the wheel, they cancelled, and I felt so bad,” Ms Wambui says.

Late night ride

With An Nisa, she says, the expectation and reality are usually in synchrony. So, once a client calls in, they know that it is a woman who will drive them, so they do not have any reservations because that is what they sign up for.

Ms Habib does not just employ any woman to be her driver.

“I prefer drivers who have driven for a while, say 10 years or more, not less and should comply with all NTSA (National Transport and Safety Authority) requirements.”

And for clients who may want a late night ride, or a very early ride; say to the airport, they make advanced booking so that safety precautions including the driver’s, are considered.

Curfew

“I had to apply for a curfew pass that allows me to pick and drop off clients who travel in the wee hours of the night. With the pandemic, I insist that the client wears a face mask and sits on the back seat,” adds Ms Wambui.

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For safety, An Nisa has partnered with Lady Askari, a company that offers protection services to women. The services, just like An Nisa, are provided by female trained security guards.

by nation.africa

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