By Judith Gicobi
The Directorate of Immigration has been chastised by the Auditor General for failing to issue passports within the stipulated 14-day time frame.
One of Kenyans’ most common complaints on social media is the slowness with which passports are processed, with some taking months to be issued.
In his Report of the Auditor-General for the National Government for the Year 2020/2021 Ministries, Departments, and Agencies, the auditor general states that processing can take up to six months.
“The Directorate of Immigration Service delivery charter indicates that issuance of a passports will require one to 14 days. However, audit inquiries and review of sampled applications indicated that the process was taking longer, with some cases taking as long as six months after the applications and payments are made,” the report indicates.
Despite the fact that more stations have been built to make the passport application process easier, it continues to drag on, inconveniencing many applicants.
In 2019, the rush to get individuals to register for the new e-passports heated up, with Interior CS Fred Matiang’i stating that 2.5 million Kenyans had old passports and were willing to switch to electronic ones.
The deadline for getting electronic ones was set for September of that year at any of the new centers that had established across the country.