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KPLC announces hitches in token payment

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By Olivia Mungwana.

The token for your electricity bill will not arrive on time today.

Due to a technical glitch, the Kenya Power and Lighting Company has confirmed that token generation will be delayed.

“We would like to inform our customers that we are experiencing a technical hitch which is affecting prepaid token generation and os-lid bill payment,” KPLC announced in a statement

The lighting firm claims that strategies are in the process to restore service.

“Our team has identified the issue, and restoration of normal services is currently in progress so that customers can access the affected platforms soon. We apologise for the inconvenience caused.”

The mishap comes a month after the country was rocked by a huge power outage that impacted most of the country.

According to consumer feedback, the technical issue with token generation may have started last night.

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