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US firm hires 200 Kenyan youth to run its American operations

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By Judith Gicobi 

US medical billing company ONQ has recruited 200 young people to work in its Nyeri County call center, which will serve Americans.

Sean Hammerle, Chief Executive Officer (CEO) of ONQ Kenya, revealed that the young people had received training in the US medical industry and will support patients using the platform during the center’s unveiling in Nyeri town on Thursday, August 4.

He stated that the 200 youths will be tasked with replying to the callers’ questions about insurance and billing.

“Our agents are knowledgeable in the processes of US medical billing and automation. Furthermore, ONQ employees gain exposure to working in a global company.”

“With a source of livelihood and stable income, the Nyeri ONQ agents can reach their professional and personal goals. ONQ has become a safety net for educated youth to secure long-term career opportunities for personal growth,” he stated.

According to Hammerle, the company chose Nyeri as its location since the majority of the local youths were educated and could easily understand what the job required.

The CEO added that the call center would help identify solutions to the nation’s employment issues. He projected that once the call center is expanded, 300 more young people will be hired before the end of the year.

Governor Mutahi Kahiga of Nyeri said that the US company’s involvement would assist to expose the county to other investment options.

The business also operates additional offices in the US, India, and Panama, offering comparable services in each of those three nations.

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